Fadi asked 3 weken ago
Hello,
I am Fadi from Mobi-Site. I have a question about requesting reviews from customers. The percentage of writing reviews for our customers does not exceed 2%, so I would like to give a discount code or a free product to urge the customer to write a review and evaluate our work negatively or positively. Positive reviews will not be requested. Is this move legal? Please get a clear answer.
Best regards,
Fadi
Marc Staf answered 3 weken ago
Dear Fadi,
Good of you to ask this, I understand you would like to get more reviews.
Legally, you are allowed to offer a discount code or other gift in exchange for writing a review.
The review must then be labelled that it is sponsored, in our review system this is not possible. We therefore do not allow you to offer gifts or discounts.
Kind regards,
Marc